Papers by Haiqing Chen
Task-Oriented Conversation Generation Using Heterogeneous Memory Networks (D19-1)
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| Challenge: | Existing memory networks do not perform well when leveraging heterogeneous information from different sources. |
| Approach: | They propose to use user utterances, dialogue history and background knowledge tuples to integrate external knowledge into a neural dialogue model. |
| Outcome: | The proposed model outperforms the state-of-the-art data-driven task-oriented dialogue models on real-world datasets. |
A Deep Relevance Model for Zero-Shot Document Filtering (P18-1)
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| Challenge: | Existing methods for document classification do not consider document filtering . existing methods do not include document filter. |
| Approach: | They propose a deep relevance model for zero-shot document filtering called DAZER . they use word embeddings to extract the relevance signals from word embeds . |
| Outcome: | The proposed model outperforms existing models on two document collections . it estimates the relevance between a document and a category by using seed words . |
Robust Learning for Multi-party Addressee Recognition with Discrete Addressee Codebook (2023.acl-short)
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| Challenge: | Existing addressee recognition models suffer from the issue of robustness when applied in real-world scenes. |
| Approach: | They propose a method which discretes addressees into a character codebook and makes it robust in a noisy environment. |
| Outcome: | The proposed method represents open set addressees and is robust even in noisy environments. |
An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots (2021.naacl-industry)
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| Challenge: | E-commerce has grown rapidly over the last several years, and chatbots for intelligent customer service are simultaneously drawing attention. |
| Approach: | They propose a framework to obtain proper answer to customers’ emotional questions using emotion classification model and text matching. |
| Outcome: | The proposed framework is very promising on real online systems. |
Improving Commonsense Question Answering by Graph-based Iterative Retrieval over Multiple Knowledge Sources (2020.coling-main)
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| Challenge: | Existing methods to facilitate natural language understanding rarely involve commonsense or background knowledge. |
| Approach: | They propose a question-answering method that integrates multiple knowledge sources to boost performance. |
| Outcome: | The proposed method outperforms other competing methods on the CommonsenseQA dataset and achieves the new state-of-the-art. |
KACE: Generating Knowledge Aware Contrastive Explanations for Natural Language Inference (2021.acl-long)
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| Challenge: | Existing approaches in NLP focus on “WHY A” rather than contrastive “WHA NOT B” Experimental results show that contrastive explanations are beneficial to fit the scenarios by clarifying the difference between the predicted answer and other possible wrong ones. |
| Approach: | They propose to generate contrastive explanations with counterfactual examples in NLI by identifying key phrases from input sentences and using them as key perturbations to generate counterfacts. |
| Outcome: | The proposed framework improves on SNLI and ETPA models by 91.9%. |
Transfer Learning for Context-Aware Question Matching in Information-seeking Conversations in E-commerce (P18-2)
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| Challenge: | Recent researches focus on deep learning and reinforcement learning for multi-turn information seeking conversation systems. |
| Approach: | They propose an efficient and effective multi-turn conversation model based on convolutional neural networks and extend it to adapt the knowledge learned from a resource-rich domain to enhance the performance. |
| Outcome: | The proposed model performs better than the existing model on an industrial chatbot called AliMe Assist. |
Semi-Autoregressive Neural Machine Translation (D18-1)
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| Challenge: | Existing approaches to neural machine translation are typically autoregressive but suffer from low parallelizability and thus slow at decoding long sequences. |
| Approach: | They propose a semi-autoregressive Transformer model for fast sequence generation that keeps the autoregressive property in global but relieves in local . |
| Outcome: | The proposed model achieves 5.58 speedup while maintaining 88% translation quality, significantly better than previous non-autoregressive methods. |
Simple and Effective Text Matching with Richer Alignment Features (P19-1)
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| Challenge: | Existing models only use a single inter-sequence alignment layer to make full use of this process. |
| Approach: | They propose to keep three key features available for inter-sequence alignment . they conduct experiments on four well-studied benchmark datasets . |
| Outcome: | The proposed model is able to perform on four well-studied datasets with fewer parameters and the inference speed is at least 6 times faster than similar models. |