Papers by Anurag Beniwal
REIC: RAG-Enhanced Intent Classification at Scale (2025.emnlp-industry)
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Ziji Zhang, Michael Yang, Zhiyu Chen, Yingying Zhuang, Shu-Ting Pi, Qun Liu, Rajashekar Maragoud, Vy Nguyen, Anurag Beniwal
| Challenge: | Accurate intent classification is critical for efficient routing in customer service . however, as companies expand their product lines, intent classification faces scalability challenges . |
| Approach: | They propose a retrieval-augmented generation Enhanced Intent Classification approach which leverages retrieval augmented generation to integrate relevant knowledge into a model. |
| Outcome: | The proposed approach outperforms fine-tuning, zero-shot, and few-shot methods on real-world datasets. |