Are the Tools up to the Task? an Evaluation of Commercial Dialog Tools in Developing Conversational Enterprise-grade Dialog Systems (N19-2)
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| Challenge: | Existing toolsets are incomplete in meeting the goal of building effective dialog systems, authors say . |
| Approach: | They compare dialog tools available from a number of companies to determine their strengths and weaknesses . they provide quantitative and qualitative results in three main areas: natural language understanding, dialog, and text generation . |
| Outcome: | The toolsets are incomplete, but they are compared to other tools to determine their strengths and weaknesses. |
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