Challenge: Sounding Board is a social chatbot that can hold a coherent conversation with humans . the system is user-centric in that users can control the topic of conversation, while the system adapts to the user's needs.
Approach: They present Sounding Board, a social chatbot that won the 2017 Amazon Alexa Prize.
Outcome: The system is user-centric in that users can control the topic of conversation, while the system adapts to the user's needs.

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Athena 2.0: Contextualized Dialogue Management for an Alexa Prize SocialBot (2021.emnlp-demo)

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Challenge: Athena 2.0 is a socialbot that has been a finalist in the last two Alexa Prize Grand Challenges.
Approach: They describe Athena 2.0's dialogue management strategy and its performance in the Alexa Prize 20/21 competition.
Outcome: The system is a finalist in the Alexa Prize 20/21 competition and will be shown on a live demo and recorded video recordings.
Finding A Voice: Exploring the Potential of African American Dialect and Voice Generation for Chatbots (2025.acl-long)

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Challenge: This study examines how linguistic similarity affects chatbot performance, focusing on integrating African American English (AAE) into virtual agents to better serve the African American community.
Approach: They develop text-based and spoken chatbots using large language models and text-to-speech technology and evaluate them with AAE speakers to better serve the African American community.
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Enabling Chatbots with Eyes and Ears: An Immersive Multimodal Conversation System for Dynamic Interactions (2025.acl-long)

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Challenge: Multimodality has been explored in multi-party and multi-session conversations, but task-specific constraints have hindered its seamless integration into dynamic, natural conversations.
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Gunrock: A Social Bot for Complex and Engaging Long Conversations (D19-3)

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Challenge: Gunrock is a speech-based social chatbot that can be used to understand complex sentences and have in-depth conversations.
Approach: They propose a system that allows users to understand complex sentences and have in-depth conversations in open domains.
Outcome: The proposed system produces longer sentences, which are directly related to user engagement (e.g., ratings, number of turns).
ChatHF: Collecting Rich Human Feedback from Real-time Conversations (2024.emnlp-demo)

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Challenge: We present an interactive framework for chatbot evaluation that integrates configurable annotation within a chat interface.
Approach: They propose an interactive framework for chatbot evaluation that integrates configurable annotation within a chat interface.
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A Taxonomy of Empathetic Response Intents in Human Social Conversations (2020.coling-main)

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Challenge: Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community.
Approach: They aim to combine dialogue act/intent modelling and neural response generation to produce a large-scale taxonomy for empathetic response intents.
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Image-Chat: Engaging Grounded Conversations (2020.acl-main)

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Challenge: In order for machines to communicate with humans, they must understand the natural things that humans say about the world they live in and respond in kind.
Approach: They propose to fuse a set of neural architectures using image and text representations to achieve this goal.
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LLaMA-Omni 2: LLM-based Real-time Spoken Chatbot with Autoregressive Streaming Speech Synthesis (2025.acl-long)

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Challenge: LLaMA-Omni 2 is a series of speech language models (SpeechLMs) based on large language models.
Approach: They introduce a series of speech language models capable of real-time speech interaction . LLaMA-Omni 2 trains on 200K multi-turn speech dialogue samples .
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EmpathyEar: An Open-source Avatar Multimodal Empathetic Chatbot (2024.acl-demos)

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Challenge: EmpathyEar is an open-source, avatar-based multimodal empathetic chatbot . currently, ERG systems rely on text, sound, and vision .
Approach: They propose an open-source, avatar-based multimodal empathetic chatbot to fill the gap in traditional text-only ERG systems.
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Representing Rule-based Chatbots with Transformers (2025.naacl-long)

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Challenge: Existing work on how Transformers can solve synthetic tasks has not explored how to extend this to a conversational setting.
Approach: They propose to use ELIZA as a framework for formal mechanistic analysis of Transformers . they propose to model local pattern matching and long-term dialogue state tracking .
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