Challenge: Existing models lack the ability to actively explore the underlying causes of psychological distress.
Approach: They propose a two-phase reinforcement learning framework that implements a causal-graph-driven reward scheme across two phases: an exploration phase that rewards the causal graph reconstruction following a surface-to-deep path, and an intervention phase that supports targeted restructuring of irrational beliefs.
Outcome: Extensive experiments show that TRACE outperforms existing models, enabling causal-chain-aware psychological intervention beyond surface-level empathy.

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Challenge: Existing approaches to Emotional Support Conversation (ESC) are mechanistically opaque and lacks a causal mechanism between dialogue features and effective empathic strategies.
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Challenge: Existing studies employ a one-time generation approach to synthesize multi-turn dialogue samples, resulting in low therapy fidelity and failing to capture decision-making rationale behind each response.
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Challenge: Existing LLM-based methods rely on implicit language-level reasoning, resulting in opaque causal assumptions and fragile predictions.
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