Challenge: Current benchmarks evaluate task accuracy but overlook how agents interact . Preference-aware agents show 7.6% average UX improvement and 18.5% gain in preference alignment.
Approach: They propose a configurable environment that evaluates both what agents accomplish and how they interact.
Outcome: The proposed model improves performance and improves user experience by 7.6% and 18.5% respectively.

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Challenge: Large Language Models (LLMs) have remarkable capabilities across a variety of tasks, such as language, mathematics, coding, and etc.
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PersonaGym: Evaluating Persona Agents and LLMs (2025.findings-emnlp)

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Challenge: Persona agents are LLM agents conditioned to act according to an assigned persona . evaluating how faithfully these agents adhere to their personas remains a challenge .
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A Survey on Evaluation of LLM-based Agents (2026.findings-acl)

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Challenge: This paper provides the first comprehensive survey of evaluation methods for LLM-based agents . LLMs are static, having fixed knowledge, and confined to text-to-text interaction.
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Agentic CLEAR: Automating Multi-Level Evaluation of LLM Agents (2026.acl-demo)

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Challenge: Agentic systems are becoming more capable of defining strategies, taking actions, and solving complex, multi-step tasks.
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AlignUSER: Human-Aligned LLM Agents via World Models for Recommender System Evaluation (2026.acl-long)

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Challenge: Existing evaluation practices for recommender systems rely on few-shot prompting and offline metrics are often misaligned with online behavior.
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Dissecting Human and LLM Preferences (2024.acl-long)

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Challenge: a recent study shows that human and Large Language Model preferences are important for model fine-tuning and evaluation.
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Re-evaluating Automatic LLM System Ranking for Alignment with Human Preference (2025.findings-naacl)

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Challenge: Evaluating and ranking the capabilities of different LLMs is crucial for understanding their performance and alignment with human preferences.
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Can LLMs Help You at Work? A Sandbox for Evaluating LLM Agents in Enterprise Environments (2025.emnlp-main)

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Challenge: Enterprise systems are crucial for enhancing productivity and strategic growth, but data is fragmented across multiple sources and access controls are complex.
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Towards Preference Following in Tool Calling Language Agents (2026.findings-acl)

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Challenge: Currently, large language model (LLM)-based agents can't follow user preferences when calling tools.
Approach: They propose a benchmark to evaluate agents' ability to identify personalized user preferences from interaction histories and to adhere to these preferences when calling tools.
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CoopValue: Revealing LLM Value Preferences Through Multi-Agent Cooperation (2026.findings-acl)

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Challenge: Existing evaluations of large language models rely on single-agent dilemmas or static binary-choice tasks, offering limited insight into how cooperation contexts influence LLM behavior.
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