Challenge: Intent classification is crucial for conversational agents, and deep learning models perform well in this area due to the lack of suitable benchmark data.
Approach: They propose a technique to augment text samples from intent classification datasets with word-level explanations by marking main predicates and their arguments as explanation signals.
Outcome: The proposed method augments text samples from intent classification datasets with word-level explanations.

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Challenge: Existing systems based on large language models (LLMs) are more precise and reliable in identifying users’ intentions, but the recognition of intents still presents a challenge in the case of ConvXAI, since little training data exist and the domain is highly specific.
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On Evaluating Explanation Utility for Human-AI Decision Making in NLP (2024.findings-emnlp)

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Challenge: a lack of evidence that explanations help people in situations they are introduced for is a problem in NLP . prior work on explainability has focused on overcoming technical challenges and used proxy evaluations.
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Probing Neural Network Comprehension of Natural Language Arguments (P19-1)

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Challenge: Argument Reasoning Comprehension Task (ARCT) focuses on inferences, not just discovering warrants.
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Intent Features for Rich Natural Language Understanding (2021.naacl-industry)

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Challenge: generic dialog systems, or chatbots, are increasingly popular, but most industrial dialog systems are built for specific clients and use cases.
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A Survey of the State of Explainable AI for Natural Language Processing (2020.aacl-main)

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Challenge: Recent years have seen significant advances in the quality of state-of-the-art models, but they have come at the expense of models becoming less interpretable.
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A Diagnostic Study of Explainability Techniques for Text Classification (2020.emnlp-main)

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Challenge: Existing explainability techniques that can be produced post-hoc with already trained models are lacking a definitive guide on how to choose one given a particular task and model architecture.
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Intent Detection with WikiHow (2020.aacl-main)

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Challenge: Existing approaches to intent detection have limited data annotated for new domains or languages.
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Going beyond research datasets: Novel intent discovery in the industry setting (2023.findings-eacl)

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Challenge: Novel intent discovery automates grouping of similar messages to identify previously unknown intents.
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On Sample Based Explanation Methods for NLP: Faithfulness, Efficiency and Semantic Evaluation (2021.acl-long)

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Challenge: Existing methods for explaining "black-box" models such as Influence Functions are becoming more popular.
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Benchmarking Commercial Intent Detection Services with Practice-Driven Evaluations (2021.naacl-industry)

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Challenge: Intent detection models require large amounts of labeled data to achieve high accuracy, and in practical scenarios it is more common to find small, unbalanced, and noisy datasets.
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