Challenge: Large Language Models (LLMs) have demonstrated their effectiveness in human-guided dialogues, but tasks in the real world are more complex and require greater autonomy from LLMs.
Approach: They propose to characterize LLM-guided conversation into three fundamental components: Goal Navigation, Context Management, Empathetic Engagement and implement an interviewing environment for the evaluation of LLMs.
Outcome: The proposed LLM outperforms baseline LLMs in interviewing quality and autobiography generation quality.

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Challenge: Motivational Interviewing (MI) is a counseling technique that promotes behavioral change through reflective responses to mirror or refine client statements.
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A Survey on LLM-powered Agents for Recommender Systems (2025.findings-emnlp)

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Challenge: Large Language Models have demonstrated remarkable capabilities in natural language understanding, reasoning, and generation.
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LLM-as-an-Interviewer: Beyond Static Testing Through Dynamic LLM Evaluation (2025.findings-acl)

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Challenge: Recent work on LLM-as-a-Judge has reported higher correlations with human judgments due to its static nature.
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Toward Beginner-Friendly LLMs for Language Learning: Controlling Difficulty in Conversation (2026.findings-eacl)

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Challenge: Practicing conversations with large language models is a promising alternative to traditional in-person language learning.
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Challenge: Large language models (LLMs) are powerful dialogue agents, but specializing them towards fulfilling a specific function can be prohibitive in terms of feasibility, time, and resources.
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Challenge: Recent studies have shown that ChatGPT has limitations such as failing to ask clarifying questions to ambiguous queries or refusing problematic user requests.
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Aligning LLMs with Individual Preferences via Interaction (2025.coling-main)

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DialogBench: Evaluating LLMs as Human-like Dialogue Systems (2024.naacl-long)

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Challenge: Existing benchmarks only evaluate LLMs' abilities for task completion as assistant AI.
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Challenge: Existing large language models (LLMs) are difficult to evaluate and often lack the ability to capture user opinions.
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BotChat: Evaluating LLMs’ Capabilities of Having Multi-Turn Dialogues (2024.findings-naacl)

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Challenge: Modern Large Language Models (LLMs) facilitate high-quality, multi-turn dialogues with humans, but human-based evaluation of such a capability requires substantial manual effort.
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