Challenge: Existing knowledge retrieval methods fail to account for interrelationship between knowledge pieces . however, current methods fail in a situation where multiple knowledge pieces are relevant .
Approach: They propose an energy-based retriever that directly models the candidate retrieval results as a whole instead of modeling the knowledge pieces separately.
Outcome: The proposed retriever outperforms the baseline energy-based retriever in knowledge retrieval tasks.

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Multi-Grained Knowledge Retrieval for End-to-End Task-Oriented Dialog (2023.acl-long)

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Challenge: Existing systems blend knowledge retrieval with response generation and optimize them with direct supervision from reference responses.
Approach: They propose a multi-grained knowledge retrieval system that decouples knowledge retrievals from response generation and introduces an entity selector and an attribute selector to acquire multigrained information from the knowledge base.
Outcome: The proposed system performs better on small and large knowledge bases.
Reciprocal Learning of Knowledge Retriever and Response Ranker for Knowledge-Grounded Conversations (2022.coling-1)

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Challenge: Recent work on grounding dialogue agents with knowledge documents has sparked increased attention . hand-labeling data to that end is time-consuming and many datasets lack knowledge annotations .
Approach: They propose a reciprocal learning approach to optimize a knowledge retriever and a response ranker for knowledge-grounded response retrieval without ground-truth knowledge labels.
Outcome: The proposed model outperforms previous state-of-the-art methods on two public benchmarks.
Dual-Feedback Knowledge Retrieval for Task-Oriented Dialogue Systems (2023.emnlp-main)

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Challenge: Current approaches to task-oriented dialogue systems integrate knowledge retrieval and response generation, which poses scalability challenges when dealing with extensive knowledge bases.
Approach: They propose a retriever-generator architecture that harnesses a retrieval and a generator to generate system responses by using feedback from the generator as pseudo-labels.
Outcome: The proposed architecture shows superior performance on three benchmark datasets.
CORE: Cooperative Training of Retriever-Reranker for Effective Dialogue Response Selection (2023.acl-long)

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Challenge: Existing methods to train retrieval-based dialogue systems are suboptimal . existing methods to optimize retrieval and rerank modules are sub-optimal, causing sub-optimum performance.
Approach: They propose a retrieval-based dialogue system with a fast retriever and a smart response reranker that combine the best of both worlds.
Outcome: The proposed method can learn from each other and evolve together . it can be used in industrial applications and has powered industrial applications.
Longtriever: a Pre-trained Long Text Encoder for Dense Document Retrieval (2023.emnlp-main)

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Challenge: Existing PLMs are infeasible for processing long documents due to computational costs and incomprehensive document understanding.
Approach: They propose a retrieval model that models local semantics and global context semantics in a tightly-coupled manner.
Outcome: The proposed model overcomes three core challenges of long document retrieval: substantial computational cost, incomprehensive document understanding, and scarce annotations.
UniRetriever: Multi-task Candidates Selection for Various Context-Adaptive Conversational Retrieval (2024.lrec-main)

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Challenge: Existing methods for retrieving information from a large corpus of data are sub-optimal and low efficiency.
Approach: They propose a multi-task framework that functions as a universal retriever for three dominant retrieval tasks during the conversation.
Outcome: The proposed framework can perform persona selection, knowledge selection, and response selection tasks simultaneously.
External Knowledge Acquisition for End-to-End Document-Oriented Dialog Systems (2023.eacl-main)

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Challenge: End-to-end neural models for conversational AI often assume that a response can be generated by considering only the knowledge acquired during training.
Approach: They propose an architecture for document-oriented conversations with access to external knowledge sources.
Outcome: The proposed architecture outperforms baseline models on the Wizard of Wikipedia dataset by 10.3% and 7.4%.
Learning to Retrieve Iteratively for In-Context Learning (2024.emnlp-main)

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Challenge: In-context learning is a powerful tool for learning large language models.
Approach: They propose an iterative retrieval framework that empowers retrievers to make iterable decisions through policy optimization.
Outcome: The proposed framework outperforms existing methods on semantic parsing datasets with 4M additional parameters for state encoding.
Exploring In-Context Learning for Knowledge Grounded Dialog Generation (2023.findings-emnlp)

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Challenge: Existing knowledge grounded dialog generation models are prone to hallucination and produce factually inaccurate outputs.
Approach: They propose a retrieval-based framework which leverages in-context learning and retrieval techniques to enhance LLMs on knowledge grounded dialog generation.
Outcome: The proposed framework outperforms existing training-based models on a large-scale knowledge graph with 1M+ facts and is expected to perform knowledge-intensive tasks.
Efficient Latent Variable Modeling for Knowledge-Grounded Dialogue Generation (2023.findings-emnlp)

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Challenge: Existing knowledge-grounded dialogue generation algorithms require annotated knowledge to generate a response grounded on the retrieved knowledge.
Approach: They propose an efficient algorithm for latent variable modeling that leverages large amount of dialogue data.
Outcome: The proposed algorithm outperforms the supervised learning algorithm on knowledge-grounded dialogue datasets while maintaining efficiency and scalability.

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