ProMISe: A Proactive Multi-turn Dialogue Dataset for Information-seeking Intent Resolution (2024.findings-eacl)
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| Challenge: | Work done during internship at Amazon Alexa AI. |
| Approach: | They propose to use iterative suggested question-answering conversation to improve the trade-off between satisfaction of the user’s intent and keeping the information exchange natural. |
| Outcome: | The proposed proposed question-answering conversation improves the satisfaction of the user’s intent while keeping the information exchange natural and cognitive load of the interaction minimal on the users. |
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| Challenge: | Existing goal-oriented dialogue datasets focus on identifying slots and values, but in reality, customer service agents follow multi-step procedures derived from explicit company policies. |
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