Challenge: Existing methods to retrieve knowledge-intensive conversations are based on external resources such as Wikipedia databases or search engine results.
Approach: They propose an unsupervised query enhanced approach for knowledge-intensive conversations . they conduct experiments on three knowledge- intensive conversation datasets .
Outcome: The proposed approach performs better than all unsupervised methods across three datasets and achieves competitive performance compared to supervised methods.

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Challenge: Experimental results show that state-of-the-art pretrained QA systems have limited zero-shot performance and tend to predict our questions as unanswerable.
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Challenge: Recent advances in large-scale pre-training provide large models with the potential to learn knowledge from the raw text.
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UniConv: Unifying Retrieval and Response Generation for Large Language Models in Conversations (2025.acl-long)

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Challenge: Existing conversational search systems are usually built with two different models . this separation restricts the system from leveraging the model's intrinsic knowledge simultaneously . Existing studies for developing unified models cannot fully address the aspects of understanding conversational context, managing retrieval independently, and generating responses.
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LLM-Enhanced Query Generation and Retrieval Preservation for Task-Oriented Dialogue (2025.findings-acl)

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Challenge: Existing knowledge retrieval methods for task-oriented dialogues are limited by data scarcity and lack of data to annotate.
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InstructoR: Instructing Unsupervised Conversational Dense Retrieval with Large Language Models (2023.findings-emnlp)

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Challenge: Existing methods for conversational retrieval only fine-tune on limited supervised data, making it difficult for the retriever to fully grasp the entire conversation.
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Enhancing Knowledge Retrieval with Topic Modeling for Knowledge-Grounded Dialogue (2024.lrec-main)

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Challenge: Existing approaches to knowledge retrieval are limited by the knowledge base encoder, but our work focuses on the knowledge-base encoder.
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A Pre-training Strategy for Zero-Resource Response Selection in Knowledge-Grounded Conversations (2021.acl-long)

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Challenge: Existing methods to train retrieval-based dialogue systems rely on crowd-sourced data . however, it is difficult to collect large-scale dialogues that are grounded on background knowledge .
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Efficient Latent Variable Modeling for Knowledge-Grounded Dialogue Generation (2023.findings-emnlp)

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Challenge: Existing knowledge-grounded dialogue generation algorithms require annotated knowledge to generate a response grounded on the retrieved knowledge.
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Retrieval Augmentation Reduces Hallucination in Conversation (2021.findings-emnlp)

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Enhancing Chat Language Models by Scaling High-quality Instructional Conversations (2023.emnlp-main)

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Challenge: a recent study validates the effectiveness of chat language models by fine-tuning instruction data.
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