| Challenge: | Existing methods for evaluation of open-domain dialogues are expensive and require human annotators to evaluate their quality. |
| Approach: | They propose to use a deep-learning model trained on the general language understanding evaluation benchmark to serve as a quality indication of open-domain dialogues. |
| Outcome: | The proposed model can infer various quality metrics and derive a component-based overall score. |
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| Challenge: | Existing methods of open-domain dialogue evaluation are labor-intensive and inefficient. |
| Approach: | They propose to use open-domain dialogues to evaluate different aspects of dialogues using holistic evaluation metrics. |
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DiQAD: A Benchmark Dataset for Open-domain Dialogue Quality Assessment (2023.findings-emnlp)
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Yukun Zhao, Lingyong Yan, Weiwei Sun, Chong Meng, Shuaiqiang Wang, Zhicong Cheng, Zhaochun Ren, Dawei Yin
| Challenge: | Existing studies on dialogue quality assessment are uncapable of providing an end-to-end and human-epistemic assessment dataset . open-domain dialogue assessment is complicated and costly, but it can be done by recruiting human evaluators. |
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Achieving Reliable Human Assessment of Open-Domain Dialogue Systems (2022.acl-long)
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| Challenge: | Evaluation of open-domain dialogue systems is challenging and unreliable . human evaluation of live conversations is highly reliable, but reliability cannot be assumed . |
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xDial-Eval: A Multilingual Open-Domain Dialogue Evaluation Benchmark (2023.findings-emnlp)
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| Challenge: | Currently, human evaluation is the most reliable way to holistically judge the quality of the dialogue. |
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Soda-Eval: Open-Domain Dialogue Evaluation in the age of LLMs (2024.findings-emnlp)
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| Challenge: | Current evaluation practices of open domain dialogue systems are still highly dependent on human evaluation. |
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| Challenge: | Recent advances on neural approaches to natural language processing have triggered a renaissance in end-to-end neural open-domain chatbots. |
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Language Model Transformers as Evaluators for Open-domain Dialogues (2020.coling-main)
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| Challenge: | Computer-based systems for communication with humans are a cornerstone of AI research since the 1950s. |
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Learning an Unreferenced Metric for Online Dialogue Evaluation (2020.acl-main)
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| Challenge: | Existing tools for dialogue evaluation do not generalize to unseen datasets and/or need a human-generated reference response during inference. |
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Enhancing the Open-Domain Dialogue Evaluation in Latent Space (2021.findings-acl)
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| Challenge: | Existing methods to evaluate opendomain dialogues are limited due to the one-to-many nature of dialogues. |
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DEnsity: Open-domain Dialogue Evaluation Metric using Density Estimation (2023.findings-acl)
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| Challenge: | Recent studies suggest that neural classifiers make overly confident predictions for examples from unseen distributions. |
| Approach: | They propose a new evaluation metric, DENSITY, which measures how likely a response would appear in the distribution of human conversations. |
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