Incorporating Politeness across Languages in Customer Care Responses: Towards building a Multi-lingual Empathetic Dialogue Agent (2020.lrec-1)
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| Challenge: | Qualitative and quantitative analysis shows that our proposed model can converse in both the languages and the information shared between the languages helps in improving the performance of the overall system. |
| Approach: | They propose a deep learning framework that can handle different languages and incorporate courteous behaviour in generic customer care responses in a multi-lingual scenario. |
| Outcome: | The proposed model can converse in both languages and the information shared between the languages helps in improving the overall performance of the system. |
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