Data Augmentation for Multiclass Utterance Classification – A Systematic Study (2020.coling-main)
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| Challenge: | a lack of sufficient training data for some categories can cause imbalanced data distributions . a weak classifier may miscategorize a request, resulting in customer dissatisfaction . |
| Approach: | They propose to use random resampling, word-level transformations and neural text generation to augment existing data to cope with imbalanced data. |
| Outcome: | The proposed methods improve utterance classification results by drawing on utterant variation. |
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