Balancing Objectives in Counseling Conversations: Advancing Forwards or Looking Backwards (2020.acl-main)
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| Challenge: | Figure 1: a counseling conversation in which participants make choices that can orient the flow of the interaction. |
| Approach: | They propose an unsupervised method to quantify how counselors manage this balance by mapping each utterance to an orientation axis that captures the degree to which it is intended to direct the flow of the conversation forwards or backwards. |
| Outcome: | The proposed method allows to characterize counselor behaviors in a large dataset of crisis counseling conversations. |
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