Papers with CRMArena
CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments (2025.naacl-long)
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Kung-Hsiang Huang, Akshara Prabhakar, Sidharth Dhawan, Yixin Mao, Huan Wang, Silvio Savarese, Caiming Xiong, Philippe Laban, Chien-Sheng Wu
| Challenge: | Existing benchmarks for evaluating CRM agents on work-related tasks are limited due to data privacy concerns. |
| Approach: | They propose a benchmark to evaluate AI agents on real-world CRM tasks . they use 16 commonly used industrial objects with high interconnectivity to simulate real data distributions. |
| Outcome: | The new benchmark evaluates AI agents on real-world customer service tasks . it includes 16 commonly used industrial objects with high interconnectivity . the results highlight the need for enhanced agent capabilities in function-calling and rule-following . |
LAM SIMULATOR: Advancing Data Generation for Large Action Model Training via Online Exploration and Trajectory Feedback (2025.findings-acl)
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Thai Quoc Hoang, Kung-Hsiang Huang, Shirley Kokane, Jianguo Zhang, Zuxin Liu, Ming Zhu, Jake Grigsby, Tian Lan, Michael S Ryoo, Chien-Sheng Wu, Shelby Heinecke, Huan Wang, Silvio Savarese, Caiming Xiong, Juan Carlos Niebles
| Challenge: | Large Action Models (LAMs) face challenges due to the need for high-quality training data, especially for multi-steps tasks that involve planning, executing tool calls, and responding to feedback. |
| Approach: | They propose a framework for online exploration of agentic tasks with high-quality feedback . they use a dynamic task query generator and an extensive collection of tools to create a high-level feedback environment for LLM Agents. |
| Outcome: | The proposed framework achieves 49.3% performance improvement over baselines on toolbench and CRMArena. |