Papers with ABCD
Turning Conversations into Workflows: A Framework to Extract and Evaluate Dialog Workflows for Service AI Agents (2025.findings-acl)
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Prafulla Kumar Choubey, Xiangyu Peng, Shilpa Bhagavath, Caiming Xiong, Shiva Kumar Pentyala, Chien-Sheng Wu
| Challenge: | Existing workflow extraction methods for service agents are time-consuming and outdated, causing inconsistent and inconsistent results. |
| Approach: | They propose a framework for extracting and evaluating dialog workflows from historical interactions. |
| Outcome: | The proposed framework improves workflow extraction by 12.16% over baseline. |
Action-Based Conversations Dataset: A Corpus for Building More In-Depth Task-Oriented Dialogue Systems (2021.naacl-main)
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| Challenge: | Existing goal-oriented dialogue datasets focus on identifying slots and values, but in reality, customer service agents follow multi-step procedures derived from explicit company policies. |
| Approach: | They propose to use a fully-labeled dataset to study customer service dialogue systems in real-world scenarios. |
| Outcome: | The proposed dataset outperforms existing models but still lacks 50.8% absolute accuracy to reach human-level performance on the dataset. |
ABCD: A Graph Framework to Convert Complex Sentences to a Covering Set of Simple Sentences (2021.acl-long)
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| Challenge: | Existing work relies on rule-based methods dependent on parsing to identify atomic sentences. |
| Approach: | They propose a task to decompose complex sentences into simple ones . they propose atomic clauses as atomic sentences, and a graph edit task to predict edits . |
| Outcome: | The proposed model performs better than baselines on MinWiki and DeSSE. |
AnyTOD: A Programmable Task-Oriented Dialog System (2023.emnlp-main)
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Jeffrey Zhao, Yuan Cao, Raghav Gupta, Harrison Lee, Abhinav Rastogi, Mingqiu Wang, Hagen Soltau, Izhak Shafran, Yonghui Wu
| Challenge: | a neuro-symbolic approach allows zero-shot adaptation to unseen tasks and domains . a neural LM keeps track of events that occur during a conversation and a symbolic program implements dialog policy is executed to recommend actions. |
| Approach: | They propose an end-to-end, zero-shot task-oriented dialog system . it is designed to adapt to unseen tasks or domains without prior training . |
| Outcome: | The proposed system can be programmed to adapt to unseen tasks without training . it reduces data collection and training requirements for enabling new TOD 1 16189 tasks . |