Papers by Álvaro Zaera
Efficient Out-of-Scope Detection in Dialogue Systems via Uncertainty-Driven LLM Routing (2025.acl-industry)
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| Challenge: | Out-of-scope (OOS) intent detection is critical in task-oriented dialogue systems . without effective OOS detection, such inputs could lead to incorrect responses, reduced user trust, and eventual system failures. |
| Approach: | They propose a modular framework that combines uncertainty modeling with fine-tuned large language models (LLMs) their method yields state-of-the-art results on key OOS detection benchmarks . |
| Outcome: | The proposed framework yields state-of-the-art results on key OOS detection benchmarks including real-world OOS data. |