Papers by Yaling Mei
Understanding Client Reactions in Online Mental Health Counseling (2023.acl-long)
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| Challenge: | Communication success relies heavily on reading participants’ reactions, but little research is on how listeners' reactions shape trajectories and outcomes of conversations. |
| Approach: | They propose to use client reactions to predict counseling outcomes by using an annotation framework that encompasses counselors’ strategies and client reaction behaviors. |
| Outcome: | The proposed framework can predict counselors' strategies and client reaction behaviors against a large-scale text-based counseling dataset. |