Papers by WeiSheng Zhang
Multi-Turn Dialogue Generation in E-Commerce Platform with the Context of Historical Dialogue (2020.findings-emnlp)
Copied to clipboard
WeiSheng Zhang, Kaisong Song, Yangyang Kang, Zhongqing Wang, Changlong Sun, Xiaozhong Liu, Shoushan Li, Min Zhang, Luo Si
| Challenge: | Existing research on customer service dialogue generation generates generic responses from sellers . however, such cost prohibits small businesses, and multiturn dialogue generation is becoming more popular. |
| Approach: | They propose a novel and extensible dialogue generation method by leveraging sellers’ historical dialogue information to generate generic seller responses. |
| Outcome: | The proposed model can generate high-quality responses that cater to specific sellers’ characteristics and exhibit consistent superiority over baselines on a real-world multi-turn customer service dialogue dataset. |