Papers by Tuan-Hung Pham
Joint Goal Segmentation and Goal Success Prediction on Multi-Domain Conversations (2022.coling-1)
Copied to clipboard
| Challenge: | Existing metrics to measure the performance of conversational AI assistants are difficult to establish due to their slow nature. |
| Approach: | They propose an automatic dialogue evaluation framework that performs goal segmentation and success prediction by adding multi-task learning heads. |
| Outcome: | The proposed model achieves on-par with human annotation compared to a gold annotation benchmark. |