Papers by Takuji Tahara
A Japanese Corpus for Analyzing Customer Loyalty Information (L18-1)
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| Challenge: | a corpus of customer loyalty information is used to analyze customer's voice . a variety of studies have focused on analyzing attitudes, opinions, sentiments of text data . |
| Approach: | They present a corpus for analyzing customer loyalty information . they use voice of customer to capture customer's behaviors, needs and feedbacks . |
| Outcome: | The proposed corpus analyzes customer loyalty by analyzing their voice . the study is based on a corpus of customer loyalty information . |