Papers by Simon Corston-Oliver
Developing a Production System for Purpose of Call Detection in Business Phone Conversations (2022.naacl-industry)
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| Challenge: | a commercial system detects Purpose of Call statements in call transcripts . the model is based on a set of rules and a neural model . |
| Approach: | They propose a system to detect Purpose of Call statements in English business call transcripts in real time. |
| Outcome: | The proposed model achieves 88.6 F1 on average in various types of business calls and has low inference time. |
BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations (2022.naacl-industry)
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Md Tahmid Rahman Laskar, Cheng Chen, Aliaksandr Martsinovich, Jonathan Johnston, Xue-Yong Fu, Shashi Bhushan Tn, Simon Corston-Oliver
| Challenge: | Existing systems that align textual mentions of entities to knowledge bases are difficult to deploy in production environments. |
| Approach: | They propose a neural entity linking system that connects entities in business phone conversations to their corresponding Wikipedia and Wikidata entries. |
| Outcome: | The proposed system improves inference speed and memory consumption while maintaining high accuracy. |