Papers by Rishikesh Devanathan
Mirage: A Diagnostic Framework for Evaluating the Realism of Synthetic Contact Center Dialogue Generation (2026.findings-acl)
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| Challenge: | capturing the full realism of real agent–customer interactions remains a challenge . privacy constraints and data scarcity limit the availability of real conversations . |
| Approach: | They propose a diagnostic evaluation framework for synthetic dialogue generation . they benchmarked strategies guided by structured supervision on call attributes . |
| Outcome: | The proposed framework outperforms synthetic transcripts on quality assurance tasks . it shows that current generation strategies lack sentiment fidelity, disfluency modeling, behavioral variation and conversational realism . |