Papers by Rajiv Ramnath
Retrieval Based Response Letter Generation For a Customer Care Setting (2022.naacl-industry)
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| Challenge: | Letter-like communications are a major means of customer relationship management . despite advances in natural language processing, the task of generating a response is time-consuming . |
| Approach: | They propose a deep-learning based response letter generation framework that uses data augmentation to retrieve knowledge from historical responses and utilize it to generate an appropriate response. |
| Outcome: | The proposed model outperforms baselines by significant margins while producing consistent and informative responses. |