Papers by Qiqi Luo
Everyone is unique: Towards Behaviorally Heterogeneous Negotiation Dialogue Systems for Debt Collection (2026.acl-long)
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| Challenge: | Existing models that assume users to be static, rational agents with fixed preferences fail to capture rich behavioral heterogeneity in real-world debt collection scenarios. |
| Approach: | They propose a public persona-enriched debt collection benchmark that highlights behavioral heterogeneity in negotiation. |
| Outcome: | The proposed benchmark outperforms existing models in realistic scenarios using 16 state-of-the-art LLMs. |