Papers by Orianna Demasi
Towards Emotional Support Dialog Systems (2021.acl-long)
Copied to clipboard
| Challenge: | Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. |
| Approach: | They propose an Emotional Support Conversation task and an ESC Framework to train emotional support into dialog systems. |
| Outcome: | The proposed framework provides an example of an Emotional Support Conversation task and shows that it is more effective than existing models. |
A Multi-Persona Chatbot for Hotline Counselor Training (2020.findings-emnlp)
Copied to clipboard
| Challenge: | a chatbot cannot replace a counselor, but a simulation of intimate situations is needed to train counselors. |
| Approach: | They propose a counseling strategy annotation scheme and a multi-task framework that mimics prototype conversations to train counselors. |
| Outcome: | The proposed framework significantly increases response diversity and specificity, with limited impact to coherence. |