Papers by Neda Kordjazi
DQA: Diagnostic Question Answering for IT Support (2026.acl-industry)
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Vishaal Kapoor, Mariam Dundua, Evren Yortucboylu, Sarthak Ahuja, Neda Kordjazi, Yiming Li, Vaibhavi padala, Derek Ho, Jennifer Whitted, Rebecca Steinert
| Challenge: | a diagnostic question-answering framework maintains persistent diagnostic state and aggregates retrieved cases at the level of root causes rather than individual documents. |
| Approach: | They propose a diagnostic question-answering framework that maintains persistent diagnostic state . it aggregates retrieved cases at the level of root causes rather than individual documents . |
| Outcome: | The framework achieves a 78.7% success rate under trajectory-level success criterion compared to a multi-turn RAG baseline . the framework reduces average turns from 8.4 to 3.9, compared with a single-turn baseline crim. |