Papers by Mengchen Zhu
A Diverse and Effective Retrieval-Based Debt Collection System with Expert Knowledge (2025.naacl-industry)
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| Challenge: | Existing debt collection systems lack script diversity, contextual relevance and coherence due to their complexity. |
| Approach: | They propose a script library based on real-world debt collection conversations and a retrieval based response system for contextual relevance. |
| Outcome: | The proposed system improves script diversity and responds to debtor-collector conversations better through knowledge distillation. |