Papers by Mariana Almeida
Dense Template Retrieval for Customer Support (2022.coling-1)
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| Challenge: | Templated answers are used to cover a wide range of topics, but the number of templates is often too high for an agent to manually search. |
| Approach: | They propose a dense retrieval framework that adapts a standard in-batch negatives technique to support unpaired sampling of queries and templates. |
| Outcome: | The proposed approach improves performance and training speed over more standard methods. |