Papers by Manon Macary
AlloSat: A New Call Center French Corpus for Satisfaction and Frustration Analysis (2020.lrec-1)
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| Challenge: | Existing systems retrieve emotional information from textual transcriptions or from audio signal. |
| Approach: | They propose to use a call center corpus that is continuously annotated in frustration and satisfaction to model the continuous aspect of semantic and paralinguistic information at the conversation level. |
| Outcome: | The proposed system can model the paralinguistic aspect of semantic and paralinguistic information at the conversation level. |