Papers by Luís Barbosa
Complaint Analysis and Classification for Economic and Food Safety (D19-51)
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João Filgueiras, Luís Barbosa, Gil Rocha, Henrique Lopes Cardoso, Luís Paulo Reis, João Pedro Machado, Ana Maria Oliveira
| Challenge: | Governmental institutions are using artificial intelligence to deal with specific problems and exploit their huge amounts of structured and unstructured information. |
| Approach: | They propose to use natural language processing and machine learning to classify complaints . they use feature-based approaches and traditional classifiers to analyze complaints based on citizen feedback . |
| Outcome: | The proposed methods have accuracy scores above 70% and can be used to improve public services. |