Papers by Lujun Zhao
How LLMs React to Industrial Spatio-Temporal Data? Assessing Hallucination with a Novel Traffic Incident Benchmark Dataset (2025.naacl-industry)
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Qiang Li, Mingkun Tan, Xun Zhao, Dan Zhang, Daoan Zhang, Shengzhao Lei, Anderson S. Chu, Lujun Li, Porawit Kamnoedboon
| Challenge: | Large language models (LLMs) have a high potential to digitize and enhance the health & public services industry. |
| Approach: | They propose to use a cross-lingual benchmark dataset to assess the robustness of state-of-the-art LLMs in the spatio vs temporal domain for traffic incident classification. |
| Outcome: | The proposed model performs well in the spatio-temporal domain and in the non-English context. |
Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning (D19-1)
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Kaisong Song, Lidong Bing, Wei Gao, Jun Lin, Lujun Zhao, Jiancheng Wang, Changlong Sun, Xiaozhong Liu, Qiong Zhang
| Challenge: | Existing studies fail to provide comprehensive service satisfaction analysis . Existing models fail to include satisfaction polarity classification and sentimental utterance identification . |
| Approach: | They propose a model that predicts customer sentiments and aggregates them into service satisfaction polarity. |
| Outcome: | The proposed model predicts customer sentiments and aggregates them into service satisfaction polarity and reasoning clues. |
Toward Recognizing More Entity Types in NER: An Efficient Implementation using Only Entity Lexicons (2020.findings-emnlp)
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| Challenge: | Existing named entity recognition systems require large scale labeled data to perform, while annotation of NER data is laborious and time-consuming. |
| Approach: | They propose to adjust an existing named entity recognition system to recognize entity types not defined in the system. |
| Outcome: | The proposed method can be quickly adjusted to a named entity recognition system. |