Papers by Keshav Unnikrishnan
Retrieval Enhancements for RAG: Insights from a Deployed Customer Support Chatbot (2026.eacl-industry)
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Daniel González Juclà, Mohit Tuteja, Marcos Esteve Casademunt, Keshav Unnikrishnan, Yasir Usmani, Arvind Roshaan
| Challenge: | a persistent gap remains between Recall@10 and Recall @50 across datasets . |
| Approach: | They evaluate embedding model comparison, Reciprocal Rank Fusion and embedded concatenation techniques to improve retrieval quality. |
| Outcome: | The proposed methods outperform traditional cross-encoders in identifying high-relevance passages. |