Papers by Karan Malhotra
SMART: Scalable Multilingual Approach for a Robust TOD System (2025.emnlp-industry)
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| Challenge: | Existing TOD frameworks face significant challenges in handling unstructured information, providing multilingual support, and engaging proactively. |
| Approach: | They propose a novel TOD framework that combines traditional pipeline elements with modern agent-based approaches and features a simplified dialogue state, intelligent clarification mechanisms, and a unified natural language generation component that eliminates response redundancy. |
| Outcome: | The proposed framework outperforms baseline systems across key metrics and integrates in an e-commerce store. |