Papers by Julie Hui
Empathy Applicability Modeling for General Health Queries (2026.findings-acl)
Copied to clipboard
| Challenge: | Existing NLP frameworks focus on reactively labeling empathy in doctors’ responses but offer limited support for anticipatory modeling of empathy needs, especially in general health queries. |
| Approach: | They propose an Empathy Applicability Framework that classifies patient queries in terms of the applicability of emotional reactions and interpretations based on clinical, contextual, and linguistic cues. |
| Outcome: | The Empathy Applicability Framework outperforms heuristic and zero-shot LLMs in the clinical setting. |