Papers by Jingchang Huang
When and Who? Conversation Transition Based on Bot-Agent Symbiosis Learning Network (2020.coling-main)
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| Challenge: | a bot-agent symbiosis is a method for transparent conversation transition in online customer service applications. |
| Approach: | They propose a bot-agent symbiosis approach to solve conversation transition problems . they provide user feedback and develop deep neural networks to predict the NPS . |
| Outcome: | The proposed approach outperforms state-of-the-art methods on real-time data generated from an online service support platform. |