Papers by Jared Kramer
Goal-Oriented End-to-End Conversational Models with Profile Features in a Real-World Setting (N19-2)
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| Challenge: | a recent study has focused on how algorithmic improvements help model performance on fabricated datasets. |
| Approach: | They propose two approaches to train conversational neural models for goal-oriented conversational systems . they train models on historical chat transcripts and test on live contacts . |
| Outcome: | The proposed model is able to generate top-four responses on live contacts . the model is also able for customer profile features to assess their impact on performance . |