Papers by Faye Holt
Perceptions of Language Technology Failures from South Asian English Speakers (2024.findings-acl)
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| Challenge: | Existing studies have identified performance disparities between Standard American English and other English dialects, but the degree to which these discrepancies affect user experience is not well understood. |
| Approach: | They aim to reduce performance gap for South Asian Englishes by surveying their interactions with language technology and comparing their results to a control survey. |
| Outcome: | The proposed model reduces the performance gap for South Asian Englishes (SAsE) speakers are more likely to recall failures with language technology and to reference specific issues with written language technology than SAmE speakers. |