| Challenge: | Existing methods for intent classification are limited due to fast-emerging intents . a recent study shows that existing methods are not effective in recognizing unseen intents. |
| Approach: | They propose to reconstruct capsule networks for zero-shot intent classification by using latent information from labeled utterances. |
| Outcome: | The proposed method outperforms existing methods on two task-oriented dialogue datasets in different languages. |
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Zero-shot User Intent Detection via Capsule Neural Networks (D18-1)
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| Challenge: | Existing methods to classify intents are labor-intensive and time-consuming as intents will be diverse and new intents may be involved. |
| Approach: | They propose a zero-shot intent detection problem which aims to detect emerging user intents where no labeled utterances are currently available. |
| Outcome: | The proposed model can discriminate emerging intents when no labeled utterances are available in training data. |
A Label-Aware BERT Attention Network for Zero-Shot Multi-Intent Detection in Spoken Language Understanding (2021.emnlp-main)
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| Challenge: | Existing systems for speech-based dialogs have found the inadequacy of relying on simple classification techniques to accomplish the automation task. |
| Approach: | They propose a Label-Aware BERT Attention Network (LABAN) for zero-shot multi-intent detection by encoding input utterances with BERT and building a label embedded space by considering embedded semantics in intent labels. |
| Outcome: | The proposed approach can detect many unseen intent labels correctly on a few/zero-shot setting, and achieves state-of-the-art performance on five multi-intent datasets in normal cases. |
Pre-training Intent-Aware Encoders for Zero- and Few-Shot Intent Classification (2023.emnlp-main)
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Mujeen Sung, James Gung, Elman Mansimov, Nikolaos Pappas, Raphael Shu, Salvatore Romeo, Yi Zhang, Vittorio Castelli
| Challenge: | Existing methods for IC training do not provide sufficient examples for each intent . a novel pre-training method is proposed to provide a better understanding of intents . |
| Approach: | They propose a method that uses contrastive learning with intent psuedo-labels to produce embeddings that are well-suited for IC tasks. |
| Outcome: | The proposed method achieves 5.4% and 4.0% higher accuracy than the current state-of-the-art method on four IC datasets. |
Joint Slot Filling and Intent Detection via Capsule Neural Networks (P19-1)
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| Challenge: | Existing models that label slots and detect intent do not preserve hierarchical relationship between words, slots, and intents. |
| Approach: | They propose a capsule-based neural network model which performs slot filling and intent detection via a dynamic routing-by-agreement schema. |
| Outcome: | The proposed model performs better than existing models and existing models on real-world datasets. |
Zero-Shot-BERT-Adapters: a Zero-Shot Pipeline for Unknown Intent Detection (2023.findings-emnlp)
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| Challenge: | Intent discovery remains a crucial task in natural language processing . identifying novel, unseen intents remains one of the biggest challenges in this field . |
| Approach: | They propose a multi-language approach to intent discovery using Adapters and a Transformer architecture. |
| Outcome: | The proposed pipeline outperforms baselines in two zero-shot settings for intent classification and unseen intent discovery. |
An Explicit-Joint and Supervised-Contrastive Learning Framework for Few-Shot Intent Classification and Slot Filling (2021.findings-emnlp)
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| Challenge: | Intent classification and slot filling are key building blocks in task-oriented dialogue systems. |
| Approach: | They propose an explicit-joint and supervised-contrastive learning framework for few-shot intent classification and slot filling. |
| Outcome: | The proposed model extracts intent and slot representations via bidirectional interactions and extends prototypical network to achieve explicit-joint learning. |
Effectiveness of Pre-training for Few-shot Intent Classification (2021.findings-emnlp)
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| Challenge: | Existing paradigms further pre-train language models such as BERT on vast amount of unlabeled corpus, but we find it highly effective and efficient to simply fine-tune BERT with roughly 1,000 labeled utterances from public datasets. |
| Approach: | They propose to fine-tune BERT with a small set of labeled utterances from public datasets to achieve a pre-trained model based on a set of 1,000 labeles. |
| Outcome: | The proposed model can outperform existing models on domains with very different semantics on novel domains. |
Exploring Zero and Few-shot Techniques for Intent Classification (2023.acl-industry)
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| Challenge: | Intent classification is the primary natural language understanding task for a virtual agent or a chatbot. |
| Approach: | They propose four different approaches to zero-shot intent classification with low-resource constraints . they use domain adaptation, data augmentation, and parametric fine-tuning to achieve this . |
| Outcome: | The proposed approaches perform well in low-resource settings for zero/few-shot intent classification . the proposed methods remove or substantially reduce the work to provide intent-utterances . |
Generalized Intent Discovery: Learning from Open World Dialogue System (2022.coling-1)
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| Challenge: | Existing intent classification models rely on a pre-defined intent set and supervised labels, which is limited in some practical scenarios. |
| Approach: | They propose to extend an IND intent classifier to an open-world intent set including IND and OOD intents. |
| Outcome: | The proposed task can classify IND and OOD intents while discovering new unlabeled OOD types incrementally. |
Unknown Intent Detection Using Gaussian Mixture Model with an Application to Zero-shot Intent Classification (2020.acl-main)
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| Challenge: | Existing methods for unknown intent detection are limited by prior knowledge of class labels. |
| Approach: | They propose to use a Gaussian mixture model to model utterance embeddings with a distribution and inject dynamic class semantic information into Gausssian means. |
| Outcome: | The proposed model performs well on three real task-oriented dialogue datasets in two languages. |