SAGE : A Top-Down Bottom-Up Knowledge-Grounded User Simulator for Multi-turn Agent Evaluation (2026.findings-eacl)
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| Challenge: | Existing evaluation methods rely on static benchmarks or narrow task-specific datasets that fail to capture the open-ended nature of real-world interactions. |
| Approach: | They propose a user Simulation framework for multi-turn AGent Evaluation that integrates top-down knowledge from business contexts and bottom-up knowledge from agent infrastructure. |
| Outcome: | The proposed framework produces interactions that are more realistic and diverse while identifying up to 33% more agent errors. |
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