AI Chatbots as Professional Service Agents: Developing a Professional Identity (2025.emnlp-main)
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| Challenge: | Existing studies often overlook the act of communicating consistent with professional identities of LLM-based AI chatbots. |
| Approach: | They propose a framework for designing professional service agents for medical question-and-answer services that aligns professional identities with a theory-guided task planning process. |
| Outcome: | The proposed approach outperforms baseline methods on various LLMs across key metrics such as fluency, naturalness, empathy, patient-centricity, and ROUGE-L scores. |
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