Challenge: Existing systems for task-oriented dialogue lack belief states as supervisory signals.
Approach: They propose a method for knowledge retrieval driven by matching representations . they use a matching signal extractor to extract matching representation between contexts and entities .
Outcome: Experiments on three standard benchmarks show that the proposed method performs better than existing approaches.

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Multi-Grained Knowledge Retrieval for End-to-End Task-Oriented Dialog (2023.acl-long)

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Challenge: Existing systems blend knowledge retrieval with response generation and optimize them with direct supervision from reference responses.
Approach: They propose a multi-grained knowledge retrieval system that decouples knowledge retrievals from response generation and introduces an entity selector and an attribute selector to acquire multigrained information from the knowledge base.
Outcome: The proposed system performs better on small and large knowledge bases.
Retrieval-Generation Alignment for End-to-End Task-Oriented Dialogue System (2023.emnlp-main)

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Challenge: generative models struggle to distinguish subtle differences among retrieved knowledge records, resulting in suboptimal quality of generated responses.
Approach: They propose to use maximum marginal likelihood to train a perceptive retriever by utilizing signals from response generation for supervision.
Outcome: The proposed approach improves on three task-oriented dialogue datasets using T5 and ChatGPT as the backbone models.
Q-TOD: A Query-driven Task-oriented Dialogue System (2022.emnlp-main)

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Challenge: Existing pipelined task-oriented dialogue systems have difficulties adapting to unseen domains . end-to-end systems are plagued by large-scale knowledge bases in practice .
Approach: They propose a query-driven task-oriented dialogue system that extracts dialogue context information into a natural language query.
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Entity-Consistent End-to-end Task-Oriented Dialogue System with KB Retriever (D19-1)

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Challenge: Existing work on sequence-to-sequence dialogues treats the KB query as an attention over the entire KB without the guarantee that the generated entities are consistent with each other.
Approach: They propose a framework which queries the knowledge base in two steps to improve consistency . they first return the most relevant KB row given a dialogue history .
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Dual-Feedback Knowledge Retrieval for Task-Oriented Dialogue Systems (2023.emnlp-main)

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Challenge: Current approaches to task-oriented dialogue systems integrate knowledge retrieval and response generation, which poses scalability challenges when dealing with extensive knowledge bases.
Approach: They propose a retriever-generator architecture that harnesses a retrieval and a generator to generate system responses by using feedback from the generator as pseudo-labels.
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LLM-Enhanced Query Generation and Retrieval Preservation for Task-Oriented Dialogue (2025.findings-acl)

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Challenge: Existing knowledge retrieval methods for task-oriented dialogues are limited by data scarcity and lack of data to annotate.
Approach: They propose an LLM-enhanced model of query-guided knowledge retrieval for task-oriented dialogue . they propose to select the most relevant knowledge from retrieved top-K records and incorporate them as prompts to guide a generator in response generation.
Outcome: The proposed model outperforms state-of-the-art in three benchmarks on three standard benchmarks.
Retrieval-guided Dialogue Response Generation via a Matching-to-Generation Framework (D19-1)

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Challenge: generative models for end-to-end sequence generation have been shown promising for this task . however, how to precisely extract a skeleton and how to effectively train a retrieval-guided response generator is still challenging.
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Constraint based Knowledge Base Distillation in End-to-End Task Oriented Dialogs (2021.findings-acl)

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Challenge: Existing methods for learning task-oriented dialog systems filter irrelevant KB information over a large KB.
Approach: They propose a pairwise similarity filter that respects the n-ary structure in a KB record and an auxiliary loss that helps in separating contextually unrelated KB information.
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Entity, Relation, and Event Extraction with Contextualized Span Representations (D19-1)

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Challenge: Existing frameworks for named entity recognition, relation extraction, and event extraction can be easily adapted for new tasks or datasets.
Approach: They propose a framework that enumerates, refins, and scores text spans to capture local (within-sentence) and global (cross-sentent) context.
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A Pre-training Strategy for Zero-Resource Response Selection in Knowledge-Grounded Conversations (2021.acl-long)

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Challenge: Existing methods to train retrieval-based dialogue systems rely on crowd-sourced data . however, it is difficult to collect large-scale dialogues that are grounded on background knowledge .
Approach: They propose to decompose training of knowledge-grounded response selection into three tasks . they propose to combine query-passage matching task with query-dialogue history matching task .
Outcome: Experimental results show that the proposed model can perform comparable to existing methods . the retrieval-based system can leverage background knowledge when conversing with humans .

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