Challenge: a dataset of task-oriented dialogues assume conversations between the agent and one user at a time . but multi-user task-orientated dialogues are richer, containing deliberation and deliberations . a novel task is proposed to rewrite a task-focused query that retains only task-relevant information .
Approach: They propose to rewrite a task-oriented chat between two users as a concise task-orientated query that retains only task-relevant information and is directly consumable by the dialogue system.
Outcome: The proposed method surpasses existing models on multi-user dialogues and generalizes to unseen domains.

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Challenge: MultiWOZ 2.0 has substantial noise in dialogue state annotations and dialogue utterances . follow-up work has augmented the original dataset with user dialogue acts .
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MultiWOZ - A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling (D18-1)

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Challenge: a dataset of 10k human-human written conversations is one order of magnitude larger than previous annotated task-oriented corpora.
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Challenge: Existing methods for predicting state of a conversation are limited to a few languages . a method that can be applied to other languages will benefit the large population of speakers of many other languages.
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Challenge: Existing approaches to dialogue state tracking are limited to scenarios with infinite slot values and prediction of unseen slot values.
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Challenge: Existing datasets for task-oriented dialogue systems in English are limited compared to Japanese.
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