Challenge: Abstractive conversation summarization systems rely on large-scale annotated summaries, but collecting and annotating these conversations can be time-consuming and labor-intensive.
Approach: They propose a method for generating diverse and high-quality pairs of conversations and summaries by extracting conversation structures and organizing meaningful conversation snippets.
Outcome: The proposed method outperforms baseline methods on SAMSum and DialogSum datasets and achieves a 10% increase in ROUGE scores with limited data.

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Challenge: Abstractive conversation summarization models heavily rely on human-annotated summaries.
Approach: They propose a set of Conversational Data Augmentation methods for semi-supervised abstractive conversation summarization that use random swapping/deletion to perturb the discourse relations inside conversations and dialogue-acts-guided insertion to interrupt the development of conversations.
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Structure-Aware Abstractive Conversation Summarization via Discourse and Action Graphs (2021.naacl-main)

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Challenge: Abstractive conversation summarization has received much attention, but it suffers from insufficient, redundant, or incorrect content due to the unstructured and complex characteristics of human-human interactions.
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GENDEX: Generative Data Augmentation Strategy Leveraging External Data for Abstractive Dialogue Summarization (2024.findings-acl)

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Challenge: Existing methods to summarize text data are limited by the lack of data.
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Mitigating Data Scarceness through Data Synthesis, Augmentation and Curriculum for Abstractive Summarization (2021.findings-emnlp)

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Challenge: a new study explores data manipulation techniques for improving abstractive summarization models without the need for any additional data.
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ConvoSumm: Conversation Summarization Benchmark and Improved Abstractive Summarization with Argument Mining (2021.acl-long)

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Challenge: Abstractive text summarization has primarily focused on modeling news articles . lack of standardized datasets for summarizing online conversations is a major problem .
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SAMSum Corpus: A Human-annotated Dialogue Dataset for Abstractive Summarization (D19-54)

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Challenge: Existing work on abstractive dialogue summarizations has focused on news summarizing but there is no such comprehensive dataset.
Approach: They propose to use a chat-dialogues corpus with abstractive dialogue summaries to generate a short version of text that covers the main points succinctly.
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Data Augmentation for Multiclass Utterance Classification – A Systematic Study (2020.coling-main)

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Challenge: a lack of sufficient training data for some categories can cause imbalanced data distributions . a weak classifier may miscategorize a request, resulting in customer dissatisfaction .
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ForumSum: A Multi-Speaker Conversation Summarization Dataset (2021.findings-emnlp)

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Challenge: Abstractive summarization quality has been improved but there is a lack of data for conversation summarizing applications.
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A Finer-grain Universal Dialogue Semantic Structures based Model For Abstractive Dialogue Summarization (2021.findings-emnlp)

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Challenge: Abstractive summarization models have achieved impressive results on document summarizing tasks, but their performance on dialogue modeling is poor due to the crude and straight methods for dialogue encoding.
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Quantifying Compositionality of Classic and State-of-the-Art Embeddings (2025.findings-emnlp)

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Challenge: Static word embeddings make strong claims about compositionality, but the SOTA generative models go too far in the other direction.
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