Challenge: a recent study shows that many machine learning models perform poorly when exposed to domain shifts due to contextual differences.
Approach: They analyze dialogue act sequences from related domains to predict performance degradation . they find that when dialogue acts sequences are dissimilar they lie further away in embedding space .
Outcome: The proposed model can be trained even when the datasets are corrupted with noise.

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MultiWOZ 2.1: A Consolidated Multi-Domain Dialogue Dataset with State Corrections and State Tracking Baselines (2020.lrec-1)

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Challenge: MultiWOZ 2.0 has substantial noise in dialogue state annotations and dialogue utterances . follow-up work has augmented the original dataset with user dialogue acts .
Approach: They propose to reannotate dialogue state and utterances based on original dataset . they then compare their results to other datasets to improve their models .
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Dialogue Act Classification with Context-Aware Self-Attention (N19-1)

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Challenge: Recent work in Dialogue Act classification has treated the task as a sequence labeling problem using hierarchical deep neural networks.
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Are Training Samples Correlated? Learning to Generate Dialogue Responses with Multiple References (P19-1)

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Challenge: Existing approaches to open-domain dialogue generation ignore the nature of 1-to-1 mapping that there may exist multiple valid responses corresponding to the same query.
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Translation vs. Dialogue: A Comparative Analysis of Sequence-to-Sequence Modeling (2020.coling-main)

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Challenge: Existing models for machine translation and dialogue response generation require a large number of handcrafted features.
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Multi-Domain Dialogue Acts and Response Co-Generation (2020.acl-main)

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Challenge: Existing pipeline approaches for task-oriented dialogue systems tend to predict multiple dialogue acts first and use them to assist response generation.
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An Empirical Study on the Overlapping Problem of Open-Domain Dialogue Datasets (2022.lrec-1)

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Challenge: Existing benchmark datasets for open-domain dialogue generation are advancing the field . overlapping between training and test sets can cause fake performance .
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Augmenting Small Data to Classify Contextualized Dialogue Acts for Exploratory Visualization (2020.lrec-1)

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Challenge: a new corpus of conversations is being developed to support data visualization exploration . we use data augmentation to improve our methods for dialogue act classification .
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Do LLMs Understand Dialogues? A Case Study on Dialogue Acts (2025.acl-long)

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Challenge: Large Language Models (LLMs) have shown remarkable performance on many unseen tasks in a zero-shot setting.
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Dialogue-act-driven Conversation Model : An Experimental Study (C18-1)

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Challenge: In the last decade, natural language processing and machine learning have come a long way towards building an automated dialogue system.
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SuperDialseg: A Large-scale Dataset for Supervised Dialogue Segmentation (2023.emnlp-main)

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Challenge: Empirical studies show that supervised learning is extremely effective in in-domain datasets and models trained on SuperDialseg can achieve good generalization ability on out-of-domain data.
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