Challenge: despite interest in explainable AI, there is increasing skepticism as to whether explanations are useful to end-users in downstream applications.
Approach: They conduct user studies to measure whether explanations help users decide when to accept or reject an ODQA system's answer.
Outcome: The proposed study shows that explanations outperform baselines across modalities but the best strategy varies with the modality.

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Do explanations make VQA models more predictable to a human? (D18-1)

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Challenge: Existing explanations of a model's behavior are not used in interactive tasks like Visual Question Answering (VQA).
Approach: They analyze existing explanations and their role in making a VQA model more predictable to a human by using human-in-the-loop approaches that treat the model as a black-box.
Outcome: The proposed explanations make a model more predictable to humans, whereas human-in-the-loop approaches treat it as a black-box do.
NoiseQA: Challenge Set Evaluation for User-Centric Question Answering (2021.eacl-main)

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Challenge: Question-Answering (QA) systems are deployed in the real world . a lack of research attention has been devoted to studying the issues that arise when people use QA systems.
Approach: They show that component components that precede an answering engine can introduce varied and considerable sources of error.
Outcome: The proposed evaluations highlight the need for QA evaluation to expand to consider real-world use.
On Evaluating Explanation Utility for Human-AI Decision Making in NLP (2024.findings-emnlp)

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Challenge: a lack of evidence that explanations help people in situations they are introduced for is a problem in NLP . prior work on explainability has focused on overcoming technical challenges and used proxy evaluations.
Approach: They propose to use existing metrics to evaluate the effectiveness of explanations in NLP . they argue that providing AI predictions does not cause decision makers to speed up work .
Outcome: The proposed evaluations show that providing AI predictions does not cause decision makers to speed up their work without compromising performance.
Modeling the Quality of Dialogical Explanations (2024.lrec-main)

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Challenge: Existing studies have focused on the interaction of explanation moves, dialogue acts, and topics in successful dialogues with expert explainers.
Approach: They construct a corpus of 399 reddit dialogues and analyze interaction flows and explainee quality using two language models that can handle long inputs.
Outcome: The proposed model predicts that the interaction flows between the explainer and the explainee correlate with the quality of the explanations in terms of a successful understanding on the explain's side.
Evaluating Explainable AI: Which Algorithmic Explanations Help Users Predict Model Behavior? (2020.acl-main)

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Challenge: a new study examines the impact of algorithmic explanations on simulatability of machine learning models . a model is simulatable when a person can predict its behavior on new inputs .
Approach: They conduct human subject tests to isolate effect of algorithmic explanations on simulatability . they find ratings of explanations are not predictive of how helpful they are .
Outcome: The results provide the first reliable estimates of how explanations influence simulatability . they show that ratings are not predictive of how helpful explanations are .
Human-Centered Evaluation of Explanations (2022.naacl-tutorials)

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Challenge: This tutorial will provide an overview of human-centered evaluations of explanations .
Approach: This tutorial will provide an overview of human-centered evaluations of explanations . it will introduce the psychological foundation of explanation and types of NLP explanations.
Outcome: This tutorial will provide an overview of human-centered evaluations of explanations . it will cover the two categories of evaluation: evaluation based on human-annotated explanations and evaluation with human-subjects studies.
On the Interaction of Belief Bias and Explanations (2021.findings-acl)

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Challenge: Existing methods to evaluate explainability fail to account for belief biases affecting human performance . previous studies have shown that neural models can make confident predictions relying on artifacts .
Approach: They propose to account for belief bias in explainability by using models of varying quality and adversarial examples.
Outcome: The proposed methods show that results change when using models of varying quality and adversarial examples.
An Empirical Study on Explanations in Out-of-Domain Settings (2022.acl-long)

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Challenge: Recent work in Natural Language Processing has focused on extracting faithful explanations . yet, little is known about how post-hoc explanations perform in out-of-domain settings .
Approach: They propose to use a random baseline to evaluate out-of-domain post-hoc explanation faithfulness . they suggest select-then-predict models demonstrate comparable predictive performance in out- of-domain settings to full-text trained models.
Outcome: The proposed models perform better in out-of-domain settings than full-text models.
QED: A Framework and Dataset for Explanations in Question Answering (2021.tacl-1)

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Challenge: Existing question answering systems provide no explanation of reasoning that leads to answer . linguistically informed, extensible framework provides explanations in question answering .
Approach: They propose a linguistically informed, extensible framework for explanations in question answering . they propose an expert-annotated dataset of QED explanations built upon a subset of the Natural Questions dataset .
Outcome: The proposed framework improves the ability of untrained raters to spot errors in QA datasets.
What if you said that differently?: How Explanation Formats Affect Human Feedback Efficacy and User Perception (2024.naacl-long)

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Challenge: Question answering models can often be black boxes, as their reasoning process is mostly opaque.
Approach: They analyze the effect of rationales generated by QA models on user feedback and how well they enable users to understand and trust model answers.
Outcome: The proposed model can be used to improve model responses by removing feedback from end users and enhancing model outputs by using natural language feedback.

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