Challenge: Frequently Asked Questions (FAQ) retrieval requires labeled datasets for training neural models.
Approach: They propose to exploit FAQ pairs to train two BERT models that match user queries to FAQ answers and questions.
Outcome: The proposed model outperforms supervised models on existing datasets and is on par with existing dataset.

Similar Papers

Harvesting and Refining Question-Answer Pairs for Unsupervised QA (2020.acl-main)

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Challenge: Recent research attempts to extend unsupervised question answering to settings with few or no labeled data available.
Approach: They propose two approaches to improve unsupervised question answering . first, they harvest lexically and syntactically divergent Wikipedia questions to automatically construct a corpus of question-answer pairs . second, they take advantage of the QA model to extract more appropriate answers .
Outcome: The proposed approach outperforms previous unsupervised approaches by a large margin and is competitive with early supervised models.
A Recurrent BERT-based Model for Question Generation (D19-58)

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Challenge: Existing QG models rely on recurrent neural networks (RNNs) but the inherent sequential nature of the RNN models suffers from the problem of handling long sequences.
Approach: They propose to employ a pre-trained BERT language model to tackle question generation tasks.
Outcome: The proposed model outperforms the existing models on the question-answering dataset SQuAD and advances the BLEU 4 score from 16.85 to 22.17.
Unsupervised Adaptation of Question Answering Systems via Generative Self-training (2020.emnlp-main)

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Challenge: Supervised self-training methods have transformed applied machine learning . however, adapting to target data has received little attention .
Approach: They propose a method to generate synthetic QA pairs for unsupervised self adaptation . they use massive amounts of data to simulate self-supervised tasks .
Outcome: The proposed method improves QA systems significantly by using less data and training computation than existing augmentation approaches.
End-to-End Open-Domain Question Answering with BERTserini (N19-4)

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Challenge: a new open-domain question answering system integrates best practices from IR with a BERT-based reader to identify answers from a large corpus of Wikipedia articles.
Approach: They propose an end-to-end question answering system that integrates BERT with an IR reader.
Outcome: The proposed system improves on a standard benchmark test collection.
Open Domain Question Answering over Tables via Dense Retrieval (2021.naacl-main)

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Challenge: Recent advances in open-domain QA focus on retrieving textual passages . a retriever designed to handle tabular context can improve retrieval quality .
Approach: They propose a tabular-based retrieval model that improves retrieval quality over a BERT-based retriever.
Outcome: The proposed retriever improves retrieval quality with mined hard negatives over a BERT-based retriever.
Phrase-BERT: Improved Phrase Embeddings from BERT with an Application to Corpus Exploration (2021.emnlp-main)

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Challenge: Phrase representations derived from pretrained language models often lack lexical similarity to determine semantic relatedness.
Approach: They propose a contrastive fine-tuning objective that enables BERT to produce more powerful phrase embeddings by fine- tuning a dataset of diverse phrasal paraphrases and a large-scale dataset of phrases in context.
Outcome: The proposed model outperforms baseline models across phrase-level similarity tasks while also showing increased lexical diversity between nearest neighbors in the vector space.
BERT-QE: Contextualized Query Expansion for Document Re-ranking (2020.findings-emnlp)

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Challenge: Existing methods to expand query use pseudo relevance feedback (PRF) but they are under-equipped to evaluate the relevance of information pieces used for expansion.
Approach: They propose a query expansion model that leverages the BERT model to select relevant document chunks for expansion.
Outcome: The proposed model significantly outperforms existing models on the TREC Robust04 and GOV2 test collections.
Improving Unsupervised Question Answering via Summarization-Informed Question Generation (2021.emnlp-main)

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Challenge: Question Generation (QG) is the production of meaningful questions given a set of input passages and corresponding answers.
Approach: They propose a method which uses questions generated heuristically from news summaries as a source of training data for a QG system.
Outcome: The proposed method outperforms previous unsupervised models on three in-domain datasets and three out-of-domain ones.
BERTese: Learning to Speak to BERT (2021.eacl-main)

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Challenge: Recent work shows that pre-trained language models encode large amounts of world knowledge in their parameters.
Approach: They propose a method for automatically rewriting queries into a paraphrase query called "BERTese" they add auxiliary loss functions that encourage the query to correspond to actual language tokens .
Outcome: The proposed method outperforms baselines and provides some insight into the type of language that helps language models perform knowledge extraction.
Multi-Task Dense Retrieval via Model Uncertainty Fusion for Open-Domain Question Answering (2021.findings-emnlp)

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Challenge: Existing approaches to multitask dense retrieval are not effective due to corpus inconsistency.
Approach: They propose to train individual dense passage retrievers for different open-domain question-answering tasks and aggregate their predictions during test time.
Outcome: The proposed method achieves state-of-the-art performance on 5 benchmark QA datasets, with up to 10% improvement in top-100 accuracy compared to a joint-training multi-task DPR on SQuAD.

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